About returns, exchanges, shipping and payment
We cannot accept returns or exchanges for the following products.
- Made-to-order products, bespoke products, reserved products
- Masks cannot be returned or exchanged.
- When scratches or stains occur at the customer's hand
- Items 15 days or more after arrival (excluding initial defective items)
- When used indoors for purposes other than fitting
- Products that have been hemmed
- Customer original customized products
- Items purchased for resale
- When excessive returns and exchanges are repeated
- If you request a large number of returns or exchanges
If you would like to return or exchange, please contact us by email or phone.
075-352-1053 (Reception hours are 9: 00-19: 00)
- Credit card (one-time payment)
- Amazon Pay
- Bank transfer: Japan Post Bank, PayPay Bank (former Japan Net Bank)
- PayPal (credit card payment)
- C.O.D. (administrative fee + settlement fee 550 yen)
Cash on delivery
[Administrative fee + settlement fee] 550 yen
When delivering COD luggage, you can pay for the product with a credit card or debit card using the dedicated terminal of the Kuroneko Yamato sales driver.
The read card information will be automatically deleted after the payment procedure is completed, so you can use it with confidence.
You can choose the payment method from lump sum, split, and revolving payment.
* It may not be available depending on the contract between the purchaser and the card company. Please contact the card issuer for details.
* Bonus lump sum payment is not available.
You can pay using a cash card such as a bank.
Available financial institutionsherePlease see.
|North tohoku||Aomori / Akita / Iwate||1,060 Yen|
|South Tohoku||Miyagi / Yamagata / Fukushima||1,060 Yen|
|Kanto||Gunma, Tochigi, Yamanashi, Ibaraki
Chiba / Saitama / Kanagawa / Tokyo
|Shin-Etsu||Niigata / Nagano||960 Yen|
|Hokuriku||Toyama / Ishikawa / Fukui||960 Yen|
|Tokai||Shizuoka / Aichi / Mie / Gifu||960 Yen|
|Kansai||Osaka / Kyoto / Nara / Shiga
Hyogo / Wakayama
|Chugoku||Shimane / Tottori / Yamaguchi
Hiroshima / Okayama
|Shikoku||Ehime / Kagawa / Kochi / Tokushima||960 Yen|
|Kyusyu||Fukuoka / Saga / Nagasaki / Kumamoto
Oita / Miyazaki / Kagoshima
About designation of delivery time zone
Yamato Transport Morning (until 12:14) 16:16 to 18:18 20:19 to 21:XNUMX XNUMX:XNUMX to XNUMX:XNUMX XNUMX:XNUMX to XNUMX:XNUMX
If you want to specify the delivery time zone, please enter the desired time zone in the "Remarks" column when ordering.
- It depends on the stock status and delivery area, but it can be delivered from the next day at the earliest.
- The delivery time may vary depending on the product. Please contact us for details.
- For Saturdays, Sundays, national holidays and long holidays (year-end and New Year holidays, Obon festival, etc.), it will be shipped from the next business day.
- Delivery may be delayed due to weather conditions. In that case, we will notify you by email.
Handling when customers are absent
- If you are absent, you will receive a notice of absence from the shipping company.
- During the redelivery period, please adjust your desired delivery date and receive the item.
- If you do not contact the contact information provided in the out-of-office notification, or if your address is incorrect, the product will be automatically returned to us. The returned product will be processed at our discretion.
About store convenience cancellation
- Since our store shares inventory and sells at the same time, there is a possibility that inventory may run out depending on the timing even after ordering.
- In addition, even if the product is in stock, it may not be possible to prepare a replacement product due to product defects found during inspection.
- In addition, the correct information and regular price of the actual product may not be displayed due to mistakes in system settings or artificial settings.
In the above cases, we will inform you by e-mail and we will unavoidably process "cancellation" at our discretion.We apologize for the inconvenience, and thank you for your understanding in advance.