The contents of inquiries and examples of questions actually received from customers are described. Please see for reference

The size notation is different between other manufacturers and our shop. Please actually measure the actual size of your jeans, compare it with each size chart of our jeans, and select the product with the size closest to the actual size. Detailed sizes are listed at the bottom of each product page description column.

Please note that the size of the product will differ depending on the product even if the same size notation (inch, S, M, L, etc.) is used.

How to measure the dimensions

When ordering, please write the desired inseam length XX cm in the remarks column and place an order. At our shop, we accept hemming for free when ordering jeans.

At our shop, we accept returns and exchanges not only for defective products, but also for cases such as "the size does not fit!" Or "the image is different!".
If you wish to return the item, within 15 days after the item arrivesReturn methodPlease return the item according to.
If you wish to exchange the item, we will return the item and confirm the arrival at our shop before shipping the exchanged item.

Depending on the condition of the product, we may refuse to return or exchange it.
We cannot accept returns or exchanges in the following cases. 
・ Products purchased other than Kyoto Denim
・ Products that have been delivered for more than 15 days (excluding initial defective products)
・ When used indoors for purposes other than fitting
・ If the customer has scratches or stains
・ Products that have been hemmed
・ Customer original customized products

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If you tell us the product name or SKU (product number), you can also order by phone or email form. You can also choose the method that is convenient for you to pay.

Contact us by phone (075-352-1053)
Contact us by email form

You can change or cancel your order by phone or email.
* Changes and cancellations during and after delivery will be returned or exchanged.
Contact us by phone (075-352-1053)
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・ Cash on delivery
·credit card payment at one time)
・ Postpay
·Bank transfer
・ Amazon Pay
・ Paypal

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Even if it is out of stock online, it may be in stock at the store, so please contact us once. If the item is not in stock at the store, we cannot basically hand it over, but some items can be made from one item. Please feel free to contact us.

Contact us by phone (075-352-1053)
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In-stock items will be delivered within 2-5 days of ordering. Custom-ordered products and made-to-order products have different production times, so delivery times are also different. For products that take time, please check the approximate delivery date on each product page.

* Even if the item is in stock, delivery may be delayed depending on the concentration of orders, the presence or absence of hemming, and the area where you live.

Gift wrapping is available free of charge. When ordering from the online store, please write "Wrapping request" in the remarks column.

The Kyoto Denim store is open from 9:00 to 19:00 and is closed every Thursday. We are open during the Obon festival and the year-end and New Year holidays.

Please see below for how to wash and care for Kyoto Denim jeans.
How to care for Kyoto Denim

Kyoto denim jeans are dyed in a pattern, so they do not come off like prints.
However, jeans that have been dyed with "Traditional Craft Kyoto Yuzen Dyeing" after being dyed are gradually lightened by repeated washing. In that case, it is also possible to layer the color on the thinned part and dye it. Please feel free to contact us if you are concerned about the discoloration of the pattern.

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If you choose to pay later, you will receive an invoice postcard from "Catchball Co., Ltd." within 14 to XNUMX weeks after the item arrives. Please pay at a convenience store near you within XNUMX days after the invoice arrives.

For more information on payment methodshere

Yes, we can make it. After consulting with the customer about the detailed image of the pattern, we will create a special pattern (a separate pattern creation fee will be required). The amount of the paper pattern varies depending on the shape and size, so please contact us first.

Contact us by phone (075-352-1053)
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If you have any other questions, please feel free to contact us.

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